Rental Car Accident in Egypt: First Steps and Contacting El Fahd

After a rental car accident in Egypt, put people’s safety first. Call 123 for an ambulance or 122 for police when you need emergency help. Once you can do so safely, contact El Fahd with your location and rental reference. Follow the instructions of the authorities at the scene and check the written terms for your rental before arranging recovery or repairs.

Who should you call?

If someone is injured or there is an immediate danger, call the appropriate emergency service first. Follow the instructions you receive and stay out of moving traffic, including when checking the car or taking photos. Egypt’s official tourism authority lists ambulance 123, and the Ministry of Interior lists police 122.

Use any incident contact in your rental documents to notify El Fahd. The company’s public phone and WhatsApp number is +20 10 8000 1885. El Fahd contact details.

What information should you have ready?

Your rental reference, the time of the accident and a location pin or nearby landmark.

A brief account of what happened and the damage you can see safely.

Any instructions or reference number you received from the authorities.

Photos of the vehicle or surroundings, if taking them is safe and permitted.

Ask El Fahd which documents are needed and where to send them. Share personal details and incident records privately through the channel you are given.

What might this look like in Giza?

Imagine a collision in Giza that dents the front wing, buckles a corner of the bonnet and damages a headlamp and bumper. In this hypothetical example, the rental car is already stationary away from moving traffic. The renter gives El Fahd the car’s location and describes the visible damage.

A damaged light or displaced bumper is a reason to ask what to do before driving on. Follow the authorities’ instructions and check who can assess the car and authorise its next movement.

What should you confirm about insurance and recovery?

El Fahd’s FAQ says the scope and limits of insurance are explained in writing before handover. Refer to those terms and ask which reporting steps and documents apply to your incident, whether there is an excess or an exclusion, and who can authorise towing, inspection or repairs. If you need another vehicle, ask what options are available and on what terms. El Fahd rental FAQ · Rental terms.

Before collecting a rental, save the incident contact and keep the written insurance terms accessible. Ask who to call outside branch hours and use the handover record to document the car’s starting condition. Pickup inspection checklist.

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